Frequently Asked Questions

Check-in at the hotel is at 4pm. Want to start your relaxation early? If available, early check-in is possible for a fee starting at $50. Please ask your reservations specialist for details.

Checkout at the hotel is at 11 am.  If you need a little more time, late checkout may be possible with fees starting at $75.  Please connect with the Front Desk and we’ll do our best to accommodate your request.

The minimum check-in age is 18.

Cancellation policy’s change seasonally and based on the type of reservation booked.  Please refer to your confirmation for cancellation details. 

Dogs are welcome at the resort. Please refer to our Pets Policy page for complete details.

The Lake Tahoe Resort Hotel is a non-smoking hotel. Smoking is permitted only in designated smoking areas. Smoking in a guestroom will result in a $250 fee.

Under California Fire & Occupancy Code, no more than 4 adults per room are permitted in rooms with 2 Queen beds.  Rooms with one king bed are limited to 2 adults per room.

Our $35 resort fee offers several amenities including WIFI, Fitness Center, Heated Swimming Pool, in-room coffee & tea, concierge printing, ski & snowboard storage and golf club storage.

Valet Parking is available for $29 per night.  Vehicle height is limited to 6 feet, 8 inches.

South Lake Tahoe Airporter provides worry-free, year-round transportation with non-stop service from Reno/Tahoe International Airport.Tahoe provides a free service called Lake Link Lake Link Microtransit Shuttle - Visit Lake Tahoe‍‍There is also a paid shuttle service from Reno Airport that drops off and picks up at our property.South Tahoe Airporter | Tickets

The Tahoe Transportation District operate the South Lake Tahoe area coordinated transit system.  This includes the South Shore fixed-route service and paratransit service

Breakfast, Lunch and Dinner are available in a variety of restaurants. Please refer to our Dining page for more details.

We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. More information can be found on our Accessibility page.

Children are always welcome at the resort.  We offer family friendly experiences.  Games and activities are available seasonally throughout the year.  Electric bicycles and scooters are available for rent at various retailers throughout South Lake Tahoe.

We gladly accept mail and packages on your behalf.  Please speak to the Front Desk for more information.  Handling and delivery fees may apply.
We asked that all packages are addressed to the guest and we ask for Identification prior to releasing the package.

Dogs are welcome with a weight under 25 lbs.  A maximum of 2 pets per room.  

All pets must be fully trained, always leashed and under the control of their owner while on property including the lobby area.

Pets must not be left in guestrooms unattended.

Pets are not allowed in any water feature or within the pool area or in the pool under any circumstances.

The resort provides designated pet relief areas with complimentary disposal bags. Maps are provided at check-in.

For the comfort and fairness of all guests, any disturbances, such as barking, must be curtailed immediately to ensure other guests are not inconvenienced.

For the safety of our staff, housekeeping services will not be provided if your pet is in the room.  Please contact the Front Desk to schedule a convenient time for housekeeping staff to service the room.

Lake Tahoe Resort Hotel reserves the right to require guests to pay for any damage to hotel property and/or any personal injuries resulting from or caused by their pets(s).  The resort reserves the right to charge the account/credit card commensurate to the cost of such damages, including loss of rental income.