Frequently Asked Questions

What time is check-in at the hotel? Is early check-in possible?

Check-in at the hotel is at 4pm. Want to start your relaxation early? If available, early check-in is possible for a fee starting at $50. Please ask your reservations specialist for details.

What time is checkout at the hotel? Is late checkout possible?

Checkout at the hotel is at 11 am.  If you need a little more time, late checkout may be possible with fees starting at $75.  Please connect with the Front Desk and we’ll do our best to accommodate your request.

Is there an age minimum for check-in?

The minimum check-in age is 18.

What is the hotel’s cancellation policy?

Cancellation policy’s change seasonally and based on the type of reservation booked.  Please refer to your confirmation for cancellation details. 

Are pets welcome at the hotel? What facilities and services are available for pets?

Dogs are welcome at the resort. Please refer to our Pets Policy page for complete details.

Is smoking allowed at the hotel?

The Lake Tahoe Resort Hotel is a non-smoking hotel. Smoking is permitted only in designated smoking areas. Smoking in a guestroom will result in a $250 fee.

How many people are allowed per room?

Under California Fire & Occupancy Code, no more than 4 adults per room are permitted in rooms with 2 Queen beds.  Rooms with one king bed are limited to 2 adults per room.

What is the resort fee?

Our $35 resort fee offers several amenities including WIFI, Fitness Center, Heated Swimming Pool, in-room coffee & tea, concierge printing, ski & snowboard storage and golf club storage.


Does the hotel offer parking?

Valet Parking is available for $29 per night.  Vehicle height is limited to 6 feet, 8 inches.

What is the best way to get from Reno/Tahoe airport without a car?

South Lake Tahoe Airporter provides worry-free, year-round transportation with non-stop service from Reno/Tahoe International Airport.Tahoe provides a free service called Lake Link Lake Link Microtransit Shuttle - Visit Lake TahoeThere is also a paid shuttle service from Reno Airport that drops off and picks up at our property.South Tahoe Airporter | Tickets

Is public transportation accessible from the hotel?

The Tahoe Transportation District operate the South Lake Tahoe area coordinated transit system.  This includes the South Shore fixed-route service and paratransit service

Is there an on-site restaurant?

Breakfast, Lunch and Dinner are available in a variety of restaurants. Please refer to our Dining page for more details.

Is the hotel ADA accessible? What accessible features are offered at the hotel?

We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. More information can be found on our Accessibility page.

Are children welcome at the hotel? What facilities and services are available for children?

Children are always welcome at the resort.  We offer family friendly experiences.  Games and activities are available seasonally throughout the year.  Electric bicycles and scooters are available for rent at various retailers throughout South Lake Tahoe.

Can I receive mail and packages at the hotel?

We gladly accept mail and packages on your behalf.  Please speak to the Front Desk for more information.  Handling and delivery fees may apply.
We asked that all packages are addressed to the guest and we ask for Identification prior to releasing the package.


How many pets are welcome? What is the weight limit?

Dogs are welcome with a weight under 25 lbs.  A maximum of 2 pets per room.  

Do my pets need to be leashed?

All pets must be fully trained, always leashed and under the control of their owner while on property including the lobby area.

Can I leave my pet in my room or leashed at the resort?

Pets must not be left in guestrooms unattended.

Can I bring my pet to the pool area?

Pets are not allowed in any water feature or within the pool area or in the pool under any circumstances.

Where should I take my pets so they can relieve themselves?

The resort provides designated pet relief areas with complimentary disposal bags. Maps are provided at check-in.

My pet is a little noisy, will that be an issue?

For the comfort and fairness of all guests, any disturbances, such as barking, must be curtailed immediately to ensure other guests are not inconvenienced.

Does the resort provide Housekeeping service if I have a pet in my room?

For the safety of our staff, housekeeping services will not be provided if your pet is in the room.  Please contact the Front Desk to schedule a convenient time for housekeeping staff to service the room.

Oops, my pet damaged something in the room or on resort property. What happens now?

Lake Tahoe Resort Hotel reserves the right to require guests to pay for any damage to hotel property and/or any personal injuries resulting from or caused by their pets(s).  The resort reserves the right to charge the account/credit card commensurate to the cost of such damages, including loss of rental income.